Chat agents handle two or more concurrent sessions at once making them more efficient than voice-only agents.
On the average, a contact via a chat is resolved 76% quicker than in a voice channel.
All your customers to communcation with you via the communication mode they prefer. UNIVERGE BLUE ENGAGE COMPLETE includes voice, SMS, chat, and email queues.
American Telephone can help you design a contact center that meets both your business and your customers!