Chat agents handle two or more concurrent sessions at once making them more efficient than voice-only agents.
,
On the average, a contact via a chat is resolved 76% quicker than in a voice channel.
,
All your customers to communcation with you via the communication mode they prefer. UNIVERGE BLUE ENGAGE COMPLETE includes voice, SMS, chat, and email queues.
,
American Telephone can help you design a contact center that meets both your business and your customers!