Chat agents handle two or more concurrent sessions at once making them more efficient than voice-only agents. , On the average, a contact via a chat is resolved 76% quicker than in a voice channel. , All your customers to communcation with you via the communication mode they prefer. UNIVERGE BLUE ENGAGE COMPLETE includes voice, …
Tag: Univerge Blue
Univerge Blue Extend API
With UNIVERGE BLUE EXTEND API (Application Programming Interface), developers can build custom solutions to meet your business needs. Integrate NEC CONNECT, ENGAGE, and MEET into your everyday business applications to help create a better customer experience, improve internal processes, increase employee productivity, and more. Learn more American Telephone can help you with an integrated communication solution.
3 Common Misconceptions About Cloud Communications
Kirsten Barta wrote a great article about NEC Univerge Blue and some misconceptions about cloud communications…… 3 Common Misconceptions About Cloud Communications If your business is like most other organizations right now, you’re considering ways to increase resilience, and cloud communications is at the top of the list. With cloud-based tools such as hosted …
Working remotely will be business as usual with Univerge Blue Apps
Working remotely will be business as usual with Univerge Blue Apps Whether you’re working from your office, or your living room, the UNIVERGE BLUE CONNECT desktop and mobile applications ensure your communications and collaborations run smoothly, so everything is business as usual. Contact your American Telephone representative for more information. …