Demo

UNIVERGE BLUE Demo Page

 

 

We created this page so you can review some of the options available with UNIVERGE BLUE on your own time.  CLICK HERE when you are ready to talk with an expert.

 

 

 

 

 

CONNECT Desktop Overview

Desktop Application Overview

Quick overview of the Desktop Application


Calling

Overview of calling feature with the desktop application.

 

 

Chat

Overview of chat feature on desktop application.

 

 

Meet

Overview of Meet (meeting platform) on desktop application

 

 

Share

Overview of Share (file share & backup) on desktop application

 

 

AI Assistant Solution Tour

Interactive demo of AI Assistant

 

 

CONNECT Mobile Overview

Mobile Application Overview

Overview of the mobile application

 

 

ARCHIVE Overview

Archive Overview

Overview of Archive.  A powerful option to preserve voice recordings, chat, SMS messages, and voicemail.



Archive Solution Tour

Interactive demo of Archive

 

 

 

 

Archive Business Use-Case

Interactive walk through on using Archive for a business case.

 

 

ENGAGE Overview

ENGAGE UC & CC Overview

Overview of CONNECT & ENGAGE using a single application for an agent



ENGAGE SMS & Chat (UC & CC)

Overview of SMS & Chat operation for an agent

 

 

ENGAGE Functions in CCA (stand alone client)

Overview of the functions of the stand alone client

 

Evaluator Tool

Overview of the ENGAGE tool that can help you identify, review, and evaluate your customer interactions.

 

 

Dynamic Notification

Overview of the ENGAGE tool for automatic notification and reminders…voice, SMS, and email campaigns

 

Analytics Queue Productivity Dashboard

Overview of analytics queue dashboard – Historical Data in Graphical Format

Analytics Queue Agent Dashboard

Overview of analytics agent dashboard – Historical Data in Graphical Format

 

Integrations Overview

Extend

Overview of integration options to your most common existing applications (Microsoft, G Suite, Outlook, SalesForce, ServiceNow, and more

ENGAGE  & EHR

 Learn how this EHR integration can deflect inbound calls for simple requests using Interactive Voice Response (IVR)


ENGAGE  & EHR – Patient Assist 

Learn how this integration enhances your patient’s overall experience by expediting the patient verification process and call resolution times.

 

RealGreen & CONNECT

Overview of the incoming screen pop & click-to-call when using CONNECT

RealGreen & ENGAGE

Overview of advanced integration options available with ENGAGE

 

PestPac & CONNECT

Overview of the incoming screen pop & click-to-call when using CONNECT

 

PestPac & ENGAGE

***Coming Soon***