UNIVERGE BLUE Demo Page
We created this page so you can review some of the options available with UNIVERGE BLUE on your own time. CLICK HERE when you are ready to talk with an expert.
CONNECT Desktop Overview
CONNECT Mobile Overview
ARCHIVE Overview
Archive Overview
Overview of Archive. A powerful option to preserve voice recordings, chat, SMS messages, and voicemail.
ENGAGE Overview
ENGAGE UC & CC Overview
Overview of CONNECT & ENGAGE using a single application for an agent
ENGAGE Functions in CCA (stand alone client)
Overview of the functions of the stand alone client
Evaluator Tool
Overview of the ENGAGE tool that can help you identify, review, and evaluate your customer interactions.
Dynamic Notification
Overview of the ENGAGE tool for automatic notification and reminders…voice, SMS, and email campaigns
Analytics Queue Productivity Dashboard
Overview of analytics queue dashboard – Historical Data in Graphical Format
Analytics Queue Agent Dashboard
Overview of analytics agent dashboard – Historical Data in Graphical Format
Integrations Overview
Extend
Overview of integration options to your most common existing applications (Microsoft, G Suite, Outlook, SalesForce, ServiceNow, and more
ENGAGE & EHR
Learn how this EHR integration can deflect inbound calls for simple requests using Interactive Voice Response (IVR)
ENGAGE & EHR – Patient Assist
Learn how this integration enhances your patient’s overall experience by expediting the patient verification process and call resolution times.
RealGreen & CONNECT
Overview of the incoming screen pop & click-to-call when using CONNECT
PestPac & CONNECT
Overview of the incoming screen pop & click-to-call when using CONNECT