Chat agents handle two or more concurrent sessions at once making them more efficient than voice-only agents. , On the average, a contact via a chat is resolved 76% quicker than in a voice channel. , All your customers to communcation with you via the communication mode they prefer. UNIVERGE BLUE ENGAGE COMPLETE includes voice, …
Tag: CCaaS
3 Common Misconceptions About Cloud Communications
Kirsten Barta wrote a great article about NEC Univerge Blue and some misconceptions about cloud communications…… 3 Common Misconceptions About Cloud Communications If your business is like most other organizations right now, you’re considering ways to increase resilience, and cloud communications is at the top of the list. With cloud-based tools such as hosted …