NEC announces the Omni-Channel expansion within the “single-pane of glass” (combined ENGAGE + CONNECT within the CONNECT desktop) with the addition of ENGAGE webchat and ENGAGE SME capability. UC + CC Basic webchat/SMS experience makes it easier and more convenient for ENGAGE agents to communicate and collaborate internally with colleagues as well as externally with …
Month: July 2022
Announcing UNIVERGE BLUE ENGAGE Interaction Analytics
NEC announced the release of UNIVERGE BLUE ENGAGE Interaction Analytics. ENGAGE Interaction Analytics makes it easier to get usable insights from customer interactions, that can drive key business decisions and improve service quality. Using artificial intelligence (AI), ENGAGE Interaction Analytics evaluates each customer interaction for topics and sentiment to automatically prioritize and provide insights to …
New 988 Suicide Hotline Goes Live July 16, 2022 – Is Your Telephone System Ready?
The new 988 Suicide Hotline Goes Live July 16, 2022. This 988 will replace the existing 10-digit National Suicide Prevention Lifeline (although people can continue using the old 800 number as well). Its launch comes about two years after the Federal National Suicide Hotline Designation Act passed in 2020. This hotline will provide 24/7 …
Release of UNIVERGE BLUE CONNECT Browser Based Desktop
NEC has released a UNIVERGE BLUE CONNECT browser-based desktop. This new feature provides a solution for Chromebook users or others who cannot (or do not want to) download and install an application to their PC/MAC. The CONNECT web application looks and feels the same as CONNECT desktop application but runs in a Chrome browser. It …
Mitel – Get Current to Protect Your Business
Effective until September 30, 2022 Mitel is currently running a promotion that allows you to renew your expired software assurance without any reenlistment fees. This applies to all MiVoice Business systems whose software assurance has expired for at least one year. Active software assurance allows you to get the latest software patches and …
DT730 CG and DG Multiline Telephone End Of Life
NEC announced End of Life (EOL) of the DT730 CG and DG multiline telephone and associated options. This is due to component shortage and limited stock. The EOL is effective immediately. ITL-12DG-3 ITL-12CG-3 8LK-L DCL-60-1 DCL-60 console cable DSS WM-L Unit Please contact your American Telephone representative for replacement options.
