NEC has integrated the NEC CONNECT and ENGAGE desktop applications into one single-pane experience. Users now have one solution for BOTH internal and customer facing communications. Single-Pane – Unify employee productivity and customer experience management into one application CONNECT – provide all th collaboration features your users need for internal communications. ENGAGE – customer-facing …
Category: NEC
Keep Your Team Productive & Efficient
An estimated 48% of employees are expecting to work from home at least part of the time after COVID-19. Keep your team productive and efficient with NEC UNIVERGE BLUE. NEC UNIVERGE BLUE portfolio of products combines your telephone with mobility, collaboration, and conferencing. Contact your American Telephone representative so we can help your company work …
NEC SV9100 Now Offers SMS Messaging
The NEC SV9100 now offers the ability to send and receive SMS messages through the UC Web Client. A user would utilize their DID number for the messaging. A business can maintain communication with their customer via a number they own. In addition, the messages are stored on a local PC. The SMS option is …
NEC Smart Check-In
NEC has simplified the guests’ check-in and check-out experience with SMART CHECK-IN. The software solution allows guests to self-manage checking into and out of a property. Easy-to-use and completely automated, the solution’s intuitive interface allows for a fully customizable experience that supports both proprietary branding and a complete array of check-in and check-out functions. …
NEC MEET is a powerful video conferencing solution for businesses of all sizes
NEC MEET will help you maintain productivity with HD video, screen sharing, powerful collaboration features and AI capabilities. Included in NEC MEET 720p HD video conferencing Audio conferencing Screen sharing Screen annotation Integration with Outlook, G-Suite, Slack, MS Teams, and more
ENGAGE Complete Delivers the Ultimate Customer Experience
Chat agents handle two or more concurrent sessions at once making them more efficient than voice-only agents. , On the average, a contact via a chat is resolved 76% quicker than in a voice channel. , All your customers to communcation with you via the communication mode they prefer. UNIVERGE BLUE ENGAGE COMPLETE includes voice, …
UNIVERGE BLUE CONNECT is Fully Integrated with Microsoft Teams
American Telephone can help you get the best of both worlds with UNIVERGE BLUE CONNECT and Microsoft Teams together. Collaborate with Teams. Call from CONNECT. The right apps for the right services: Users will continue to work within Teams for chat, meetings, and files while using the CONNECT desktop and mobile applications for all …
Univerge Blue Extend API
With UNIVERGE BLUE EXTEND API (Application Programming Interface), developers can build custom solutions to meet your business needs. Integrate NEC CONNECT, ENGAGE, and MEET into your everyday business applications to help create a better customer experience, improve internal processes, increase employee productivity, and more. Learn more American Telephone can help you with an integrated communication solution.
3 Common Misconceptions About Cloud Communications
Kirsten Barta wrote a great article about NEC Univerge Blue and some misconceptions about cloud communications…… 3 Common Misconceptions About Cloud Communications If your business is like most other organizations right now, you’re considering ways to increase resilience, and cloud communications is at the top of the list. With cloud-based tools such as hosted …
DT700 and DT300 End of Life Announcement
With the release of the DT800 and DT400 desktop telephones in September of 2014 for the SV9000 Series Systems, they have announced the End of Life (EOL) for the DT700 and DT300 model telephones (ITL and DTL). End of Life – September 30, 2016 End of Support – September 30, 2017 End of Extended Warranty – …