New Rates Effective January 1st 2024

Effective January 1, 2024, our rates will change for customers who do not have a maintenance agreement with American Telephone.   Maintenance customers receive priority dispatch. Maintenance customers also receive reduced labor rate and do not pay a trip charge for adds, moves, and changes on -site. All remote work is at no charge. ~All labor …

Introducing UNIVERGE BLUE ARCHIVE

NEC released UNIVERGE BLUE ARCHIVE.  You can now archive your voice, chat, and SMS communications.  This is exactly what our customers have been requesting. ARCHIVE protects businesses by automatically preserving business communications and making it easy to quickly find information when they need it. It supports many compliance regulations (HIPPA, CMS, SEC, SEC Rule 17a-4, …

Announcing UNIVERGE BLUE ENGAGE Interaction Analytics

NEC announced the release of UNIVERGE BLUE ENGAGE Interaction Analytics.  ENGAGE Interaction Analytics makes it easier to get usable insights from customer interactions, that can drive key business decisions and improve service quality. Using artificial intelligence (AI), ENGAGE Interaction Analytics evaluates each customer interaction for topics and sentiment to automatically prioritize and provide insights to …

Mitel – Get Current to Protect Your Business

Effective until September 30, 2022   Mitel is currently running a promotion that allows you to renew your expired software assurance without any reenlistment fees.  This applies to all MiVoice Business systems whose software assurance has expired for at least one year.     Active software assurance allows you to get the latest software patches and …

DT730 CG and DG Multiline Telephone End Of Life

NEC announced End of Life (EOL) of the DT730 CG and DG multiline telephone and associated options.  This is due to component shortage and limited stock.  The EOL is effective immediately.   ITL-12DG-3 ITL-12CG-3 8LK-L DCL-60-1 DCL-60 console cable DSS WM-L Unit Please contact your American Telephone representative for replacement options.