Announcing UNIVERGE BLUE ENGAGE Interaction Analytics

NEC announced the release of UNIVERGE BLUE ENGAGE Interaction Analytics.  ENGAGE Interaction Analytics makes it easier to get usable insights from customer interactions, that can drive key business decisions and improve service quality. Using artificial intelligence (AI), ENGAGE Interaction Analytics evaluates each customer interaction for topics and sentiment to automatically prioritize and provide insights to …

Mitel – Get Current to Protect Your Business

Effective until September 30, 2022   Mitel is currently running a promotion that allows you to renew your expired software assurance without any reenlistment fees.  This applies to all MiVoice Business systems whose software assurance has expired for at least one year.     Active software assurance allows you to get the latest software patches and …

DT730 CG and DG Multiline Telephone End Of Life

NEC announced End of Life (EOL) of the DT730 CG and DG multiline telephone and associated options.  This is due to component shortage and limited stock.  The EOL is effective immediately.   ITL-12DG-3 ITL-12CG-3 8LK-L DCL-60-1 DCL-60 console cable DSS WM-L Unit Please contact your American Telephone representative for replacement options.

Creating a Communications System Built for Hybrid work: How existing customers can transform their on-prem solution with cloud-based flexibility

Article by Mark Hebner, Vice President – Channel, Americas at NEC Corporation of America   Survey after survey keeps telling us that the in-office workplace is a thing of the past. Offices are not obsolete, but most companies admit that remote work didn’t cause any collapses of infrastructure, operations, or productivity. In fact, 83 percent …

Integrated NEC CONNECT and ENGAGE Application

NEC has integrated the NEC CONNECT and ENGAGE desktop applications into one single-pane experience.  Users now have one solution for BOTH internal and customer facing communications.   Single-Pane – Unify employee productivity and customer experience management into one application CONNECT – provide all th collaboration features your users need for internal communications. ENGAGE – customer-facing …