NEC Updated End Of Support

NEC Announcement:

We are writing to address requests and concerns regarding deadlines in our previous Product Lifecycle Announcement.

NEC Corporation of America (NEC) acknowledges the importance of our Unified Communications (UC) solutions and understands the need for ongoing support. We are pleased to offer extended technical support, software licensing, and Software Assurance (SWA). While this does not change overall plans to withdraw from the on-premises business, we intend for this extension to provide a clearer outlook for the End of Life (EOL) on-premises UC platforms.

Extended End-of-Life Dates

This extension and the dates included in this update, supersede the EOL announcements made on the 15th of April 2024 (Announcement Date). If products have EOL dates announced prior to the Announcement Date (e.g., SV9300 and CCDesign), the given dates will remain as previously announced.

Products Affected (list of equipment American Telephone supports included in the announcement):

  • SV9100 (CP20)
  • SV9500 (CP03)
  • Univerge 3C
  • Wired terminals (DT400, DT500, DT800, DT900/900S)
  • UC for Enterprise
  • Softphone (ST500/SP350)
  • UG50

Important Dates:

  • End of Sale 12/31/2024
  • End of Add-on Sales – Hardware 12/31/2024
  • End of Shipment 3/31/2025 (target)
  • End of Add-on Sales – Software Assurance Only 12/31/2025
  • End of Add-on Sales – Software license only – 3/31/2030
  • End of Support 3/31/2030
  • End of Maintenance 3/31/2030