Category: Uncategorized

NEC Announcement:   NEC has agreed to extend the sales of the SV9100 and SV9500 CPUs to allow additional time for customer upgrades. We understand that budget cycles may already have ended or are soon to end; therefore, we are extending CPU upgrades through December 31st, 2025.  Please be advised that the price of the …

Announcement from Intermedia We are excited to share an important update with you: Intermedia and NEC have entered into a definitive agreement for Intermedia to assume NEC’s UNIVERGE BLUE UCaaS/CCaaS business in North America and partner relationships in Europe. The transaction is completed in the United States and Canada, with Europe anticipated to follow in …

NEC has agreed to extend the sales of the SV9100 and SV9500 CPUs to allow additional time for customer upgrades. We understand that budget cycles may already have ended or are soon to end; therefore, we are extending CPU upgrades through December 31st, 2025.

Announcement from NEC Corporation of America (NEC).   Covers AP400 DECT access points and compatible handsets G277, G577, and I766 with accessories. End of new system sales    12/31/2024 End of Add-on sales (hardware)    12/31/2024 End of Add-on sales (software license only)   12/31/2024 End of Add-on sales (software arrurance)   12/31/2024 End of Support  with Software …

NEC has announced updated support for their premise equipment.     SV9100 CP20 Upgrade CP10 to CP20        12/31/2024 End of New System Sales     12/31/2024 End of Add-on Licenses      3/31/2030 End of Add-on Software Assurance    12/31/2025 End of Support (with active software assurance)     3/31/2030 End of Maintenance (security patches …

NEC Announcement: We are writing to address requests and concerns regarding deadlines in our previous Product Lifecycle Announcement. NEC Corporation of America (NEC) acknowledges the importance of our Unified Communications (UC) solutions and understands the need for ongoing support. We are pleased to offer extended technical support, software licensing, and Software Assurance (SWA). While this …

NEC Announcement: Today we are announcing that we have formally made the decision to exit our on-premise UC business outside of Japan over the next few years. This change applies to all of our on-premise UC products. Our NEC BLUE UCaaS offerings will not be affected by the exit process, where such products are currently …

Mitel announced the manufacture discontinuation of select models of the 5300 family of IP phones and related accessories. Date of Notice: November 1, 2022 End os sales (while inventory supplies last): November 1, 2023 End of life: November 1, 2024 End of technical support: July 31, 2025 Key models of IP phones affected: 5304 IP …

NEC announces the Omni-Channel expansion within the “single-pane of glass” (combined ENGAGE + CONNECT within the CONNECT desktop) with the addition of ENGAGE webchat and ENGAGE SME capability. UC + CC Basic webchat/SMS experience makes it easier and more convenient for ENGAGE agents to communicate and collaborate internally with colleagues as well as externally with …

NEC announced the release of UNIVERGE BLUE ENGAGE Interaction Analytics.  ENGAGE Interaction Analytics makes it easier to get usable insights from customer interactions, that can drive key business decisions and improve service quality. Using artificial intelligence (AI), ENGAGE Interaction Analytics evaluates each customer interaction for topics and sentiment to automatically prioritize and provide insights to …