Initial Login & Set Up

• Log in
• Set up default view (00:35)
• Profile picture (2:08)
• Buddy list (2:45)
• Contacts (4:30)

Overview

• General
• Main screen & search (0:55)
• Icon & access overview (1:57)
• Presence (3:15)
• Chat (7:30)
• Incoming call (9:32)
• Make a call (12:01)
• Missed calls and history (12:57)
• Log off (15:03)

Call Center Agent

• Agent view
• Agent log in (0:42)
• Change status (1:01)
• Agent optional views (1:41)