Please review the resources for your new UNITE and/or CONTACT CENTER deployment. We have included guides, best practices, and knowledge base articles to help you configure your network for the new deployment.
UNITE
Download Apps (select Use Computer (Softphone) to Make Calls)
Desktop app mass client deployment
Network Quick Set Up Guide – Please also refer to the Service & Configuration Port Information
Service & Configuration Port Information – Ports, protocols, and URLs
Grandstream WP825 Security Manual
Grandstream DECT Wi-Fi Handset – Roaming Application Note
Additional Resources
- Why is SIP ALG an Issue?
- Router & Gateway Requirements
- VoIP Bandwidth Requirements
- Recommended LAN Configurations
- Minimum Network & ISP Requirements Beyond Bandwidth
- Full Router & Gateway List by Make/Model – This list includes tested routers only
CONTACT CENTER
If using the single client for UNITE & CONTACT CENTER, you will download the desktop app from the UNITE section above.
Client Software (CCA) – Before you Begin
Client Software (CCA) Download – Requires credentials