Please review the resources for your new UNITE and/or CONTACT CENTER deployment. We have included guides, best practices, and knowledge base articles to help you configure your network for the new deployment.
UNITE
Download App – Recommended for single PC deployment & managed at local PC
- Download Apps
- Select SET UP MY COMPUTER (SOFTPHONE)
Desktop App Mass Deployment with MSI Installer – Recommended for bulk deployment & control of the updates
Network Quick Set Up Guide – Please also refer to the Service & Configuration Port Information.
Service & Configuration Port Information – Ports, protocols, and URLs
Grandstream WP825 Security Manual
Grandstream DECT Wi-Fi Handset – Roaming Application Note
Additional Resources
- Why is SIP ALG an Issue?
- Router & Gateway Requirements
- VoIP Bandwidth Requirements
- Recommended LAN Configurations
- Minimum Network & ISP Requirements Beyond Bandwidth
- Full Router & Gateway List by Make/Model – This list includes tested routers only
CONTACT CENTER
If using the single client for UNITE & CONTACT CENTER, you will download the desktop app from the UNITE section above.
Client Software (CCA) – Before you Begin
Client Software (CCA) Download – Requires credentials