As we bid a long overdue farewell to 2020 let us take a look at a few of the trends that will be shaping telecommunications in the lodging industry in 2021. Initially, we’ll dive into the outlook for premise, guest room technology and security.
As a whole, the hotel industry has started to adopt a service based or SaaS mindset when it comes to technology. However, as it pertains to telecommunication’s we will continue to see an expansion of premise-based platforms. The price points to move hotels over to telco as a service still don’t add up and given that room phones no longer generate discernable income, it’s hard to see that happening in 2021 or beyond. Both NEC and Mitel have seen surprisingly strong demand for premise-based hospitality switches in 2020. As a rebound takes hold in 2021 the eye on value will certainly continue.
With the unprecedented advancements in at home conveniences, hotels will continue to catch on with guest room technologies. We will see continued adoption of streaming, voice activation and food ordering tech. Tiger TMS is one of those companies. Through their iPortal and iConnect platform guests can access all hotel amenities using their own smart devices. Eliminating the need to touch on-prem ancillary devices(handsets, tablets, etc.) For those economy hotels that will continue to utilize traditional handsets, manufacturers such as Vtech, Cetis and AEi have all adopted and integrated antibacterial plastics designed to reduce bacteria growth.
Security will continue to be a main focus for the hospitality industry. With that in mind, Companies like NEC and Mitel have designed end to end security features. Multilayer security built-in to their platform that allow for completely encrypted communication. Both manufacturers continue to upgrade and implement security features through their software assurance programs. Moving forward it will be more than ever to maintain current software status on your platforms. These platforms continue to patch and upgrade security code as well as monitor status of the network.
Please feel free to reach out to us if you have questions about anything covered here or anything else pertaining to your telecommunications network.
NEC is offering UNIVERGE BLUE CONNECT customers training for the desktop application. The live training session are hosted the first Tuesday of the month.
Tue, Jan 5, 1 p.m. CT, registration link
Tue, Feb 2, 1 p.m. CT, registration link
Tue, Mar 2, 1 p.m. CT, registration link
Working remotely will be business as usual with Univerge Blue Apps
Whether you’re working from your office, or your living room, the UNIVERGE BLUE CONNECT desktop and mobile applications ensure your communications and collaborations run smoothly, so everything is business as usual. Contact your American Telephone representative for more information.
Emergency 911 Regulations
Being compliant with Kari’s Law and the Ray Baum Act involves multiline telephone systems in building environments supporting specific emergency 911 functionality. Kari’s Law includes direct dial to 911 services and the notification of designated personnel when an emergency call is made, while the Ray Baum Act relates to the identification of dispatchable locations of 911 callers.
Kari’s Law Compliance
Kari’s Law request that all outbound dialing must provide direct access to 911 service without the caller having to dial an initial number, digit, prefix, or other access numbers before dialing 911. While numerous states have their own version of Kari’s Law, a nationwide version, H.H. 582 (115th) was signed into law in 2018 and to effect February 16, 2020.
Ray Baum’s Act Compliance
This act was created to ensure faster and more accurate responses to 911 calls, Section 506 of the Ray Baum’s Act requires that all multi-line telephone systems provide a dispatchable location on all emergency 911 calls. A dispatchable location is defined no only as the street address of the 911 calling party, but also must include additional information such as room number, floor number, or similar information necessary to adequately identify the location of the calling party.
This law goes into effect on January 6, 2021, for on premise fixed telephony devices.
Is my communications system compliant?
Most manufactured supported systems are compliant. You may require a software upgrade and programming to be compliant. Please contact your American Telephone representative to verify your system status.
*Terms and conditions apply. Requires the sign up for UNIVERGE BLUE CONNECT PRO or PRO PLUS, and get FREE ENGAGE CORE contact center agent license for those users.
Contact your American Telephone representative for more information.
Did you know the average full-timeservice rep is switching screens up to 1,100 times a day?
With NEC BLUE Extend, we can integrate NEC CONNECT and ENGAGE to your existing in house systems and applications and streamline your processes, provide higher productivity, and increase customer retention.
EXTEND connects powerful voice, chat, video conferencing and contact center functionalities into everyday business applications like Google, Microsoft, Salesforce, and more.
EXTEND is INCLUDED with CONNECT and ENGAGE based upon user licenses or package. Watch Video
For more information, contact your American Telephone representative
Backed by NEC, UNIVERGE BLUE benefits from the company’s 120 years of real-world experience and substantial investment in advancing communications and infrastructure technology. NEC maintains a global reputation as a leading and trustworthy solution provider that is committed to the success of its customers, their customers, and those that depend on them.
Cloud Migration Made Simple
Whether it is responsive communications, more collaborative work practices, or simplified and more secure data storage, UNIVERGE BLUE is the cloud solution to make it happen. From one-off services to multi-faceted environments, UNIVERGE BLUE can deliver practical and cost-effective cloud alternatives in a choice of scalable service configurations and cost plans.
Staying Connected and Productive
UNIVERGE BLUE® CONNECT combines your phone system, chat, video, screen sharing, file management and conference calling into a seamless experience that fits with your business size, needs, and work style. Get customizable, scalable cloud-based services for your business backed by NEC Stress-Free Cloud Experience.
- Allows mobile devices to become part of the CONNECT phone system.
- Increases workforce flexibility with virtually anywhere, anytime and on any device accessibility.
- Transcribes voicemail messages to text and email for efficient voicemail handling.
- Integrates chat, text messaging, video conferencing, screen sharing, file sharing, file backup for greater productivity and collaboration.
With UNIVERGE BLUE CONNECT, there is no phone system hardware to buy, install, manage, upgrade or replace
- Service is based on number of users and not on number of lines.
- Voice and data is consolidated onto one network for centralized management.
- Flat, per-user rates include no extra or hidden fees but set monthly costs.
- 100+ enterprise-grade calling features are included in the service for optimal functionality.
Easy to Set Up, Manage, and Use Your Phone System
Get started quickly using your current phone number and preconfigured phones to connect to the internet in no time, no complex hardware required.
- With the integration of 90+ enterprise-grade features along with industry-leading network call quality and uptime.
- System management and call reporting features are handled from a single web-based portal.